Privacy Policy

1. Who we are

sharedrive.ae is operated by Byroad Car Rentals L.L.C., trading as Share Drive ("ShareDrive", "we", "us"), 3 9a St, Al Quoz, Dubai, United Arab Emirates.

Contact for privacy questions: hello@sharedrive.ae · 800 3528 · WhatsApp +971 52 903 1014.

We handle personal data in line with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and its implementing regulations, and other UAE laws that apply to us.

2. What we collect

Information you give us

• Contact details: name, mobile number, email, emirate or delivery area.
• Your car request: the car, term, mileage, down payment option, start date, current car and contract end date, budget.
• Application and contract details (only when you apply for a lease, Lease to Own, subscription or rental): Emirates ID, passport and visa, driving licence, salary certificate or bank statements, employer details, address, and any other documents needed to assess and sign your agreement.
• Credit and identity checks: with your consent, results from the Al Etihad Credit Bureau (AECB) or similar checks.
• Car sharing (Share & Earn): vehicle and agreement details, your availability, and payout bank details.
• Messages: what you send us by WhatsApp, phone, email, social media messages or website forms, and call notes.
• Conversations with our AI digital experts on the website (see section 6).

Information collected automatically

• Device and usage data: IP address, browser and device type, pages viewed, links clicked, time on page, and how you arrived at the site (for example from an ad).
• Cookies and similar tools: see section 7.

Information from others

• Ad platforms (for example Meta lead forms on Facebook and Instagram) when you send us your details through an ad.
• Insurers, credit bureaus, the vehicle supplier, and authorities (for example RTA or police for registration, traffic fines and Salik) in connection with your vehicle.

Unfinished requests: if you enter your mobile number in our deal builder or a request form but do not submit, we keep your number and the choices you made so we can contact you about that request. We delete unfinished requests after 90 days, or sooner if you ask us.

3. Why we use it

4. Who we share it with

We share only what is needed, and never sell your personal data.

• Insurers and credit bureaus (for example AECB), for cover and eligibility checks.
• Vehicle suppliers and dealers, to source, register and deliver your car.
• Authorities: RTA, police, courts or regulators where the law requires, including for registration, traffic fines and Salik.
• Group businesses: for example Service Drive for servicing, repairs and courtesy cars on your vehicle.
• Car sharing: if you join Share & Earn, renters receive only the details needed for the booking; we do not share your personal documents with them.
• Lease transfer: if you transfer your lease, the incoming approved driver receives the vehicle and agreement details needed for the transfer.
• Service providers acting for us: website hosting and app platform (Base44), cloud storage, email and messaging (including WhatsApp Business), call handling, analytics and advertising (Meta, Google), payment and accounting providers.
• Professional advisers and, if the business is sold or restructured, a buyer or successor under confidentiality.

5. International transfers

Some providers store data outside the UAE (for example in the EU or the US). Where we transfer data abroad, we do so as permitted by the PDPL, using providers with appropriate safeguards.

6. AI digital experts

The website's digital experts (Omar, Maya, Chen and Daniel) are AI assistants. Your chat is processed by our AI provider to answer you, and the transcript is stored so our team can follow up. Do not share ID numbers, card details or passwords in the chat. Answers from the AI assistants are for information only. Prices and terms are confirmed in your written quote and signed agreement.

7. Cookies and tracking

We use:

• Essential cookies, needed for the site to work (always on).
• Analytics and session recording (for example Google Analytics and Lucky Orange), to understand how the site is used and to fix problems.
• Advertising (for example the Meta Pixel and Conversions API, Google Ads), to measure our ads and show relevant ads to people who visited the site.

You can block or delete cookies at any time in your browser settings; blocking some of them may affect how the site works. You can also manage ad personalisation in your Meta and Google account settings.

8. How long we keep it

• Enquiries that do not become a contract: up to 24 months after our last contact, then deleted or anonymised.
• Customer, contract, payment and vehicle records: for the length of the agreement and then as long as UAE law requires (generally 5 years for commercial and tax records), or longer if needed for a legal claim.
• Marketing consent: until you withdraw it.

9. Your rights

Under the PDPL you can ask us to:

• give you access to, or a copy of, your personal data
• correct inaccurate data
• delete your data, where we no longer need it or you withdraw consent
• restrict or object to certain processing, including direct marketing
• stop automated decisions that significantly affect you, where applicable
• move your data to another provider, where applicable

You can withdraw consent at any time; this does not affect processing already done. To use your rights, contact hello@sharedrive.ae. We may need to verify your identity. You can also complain to the UAE Data Office.

To stop marketing, reply STOP on WhatsApp or SMS, use the unsubscribe link in emails, or tell us.

10. Security

We use access controls, encryption in transit and trusted providers to protect your data. No system is completely secure, so contact us immediately if you think your data has been misused.

11. Children

Our services are for adults who hold a valid UAE driving licence. We do not knowingly collect data from anyone under 18.

12. Changes

We may update this policy. The latest version is always on this page with its date.